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How the Boostlingo Interpreter Platform Can help Your Business

In the United States, the use of remote agents grew rapidly over the past few years, with benefits for businesses, clients and employees increasing as well. The idea is relatively new and may even be confusing to some people, but compared to their call center counterparts, do remote interpreters really offer any advantage? With the right interpreter platform such as Boostlingo, there are five concrete reasons the answer is yes.

Higher Professional Standards

Remote agents and interpreters are obliged to follow higher standards in the profession and the industry. They are required to work in an environment that is completely free from potential sources of distraction, like pets and children. A trusted interpreter platform that allows this degree of control is Boostlingo. Furthermore, interpreters will not be permitted to use cellphones. Any violations to these guidelines are dealt with appropriately.

Reliable Information Security

In contrast to the common belief, remote interpreters have tougher rules to follow regarding security. Workers are all required to be HITECH and HIPAA-compliant. No notes or information will ever be recorded by interpreters. Good interpreter platforms such as Boostlingo helps ensure that this rule is followed.

Flexibility

Most remote interpreters are employed full-time. As compared to centralized call center agents, this option offers more flexibility. The team is able to cover all standard business hours regardless of time zones, and interpreters are made available every single day of each week, month and year. Because of this flexibility, the interpreters themselves are usually very satisfied with their jobs. When employees are happy, they can provide better services, especially if they’re both using a good interpreter platform such as Boostlingo.

Less Downtime

As remote agents are usually scattered all over the U.S., it is easy to route calls where needed, especially when there is a big regional surge or outage. This decentralized approach enables providers to guarantee 99%+ uptime. Many cases have seen interpreters receiving routed calls in times of local natural disasters due to the destruction of their call centers.
Local Expertise

Several companies can provide local onsite interpreters, but rather few can do it on a regional level. Owing to remote agents and interpreters, clients are able to ask for telephonic interpreters locally. This is helpful in situations where local cultures must be understood or there is a need to name local streets.

At the same time, it is possible for clients to request for interpreters who are outside their region. For example, some people will want to make sure that their interpreter is not somebody they know personally in order to avoid embarrassment. The remote interpreter set up makes it easier for a service to provide the most suitable interpreter for a particular need. Again, this can happen only with an effective interpreter platform like Boostlingo.